Where do you ship?
We currently ship to United States, Canada, United Kingdom, Australia, Japan, Argentina, Austria, Belgium, Costa Rica, Bahrain, Belarus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Kuwait, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Paraguay, Poland, Portugal, Puerto Rico, Romania, Serbia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Taiwan, United Arab Emirates.
How long does it typically take for your products to be dispatched?
Usually within 48 hours of processing your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 5-8 business days, however, some larger items can take longer.
How do I order?
To make a purchase, please click on the "Add to Cart" button to select the desired products. When you are finished shopping, click on the "Checkout" button to complete your transaction. All payments are made with $USD (US Dollar).
Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
I’m unable to complete my order on the Website. What do I do?
Please contact customer care at +1 (307) 218 7950 or firstname.lastname@example.org. We’ll be happy to assist you.
Are my personal details safe on the Website?
HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.
How much does the delivery cost?
Standard Shipping Cost $6.95
Priority Shipping Cost $12.95
Is the order tracking available?
Yes, tracking number will be sent via email once we ship out your order. If you don't receive it, please email us at email@example.com.
May I make changes to my Order / Shipping Address?
Once an order is placed, we provide a 12-hour grace period for amendments or cancellations. After this period, we are unable to make any changes. If you wish to make an amendment or cancellation to your order, please email us at firstname.lastname@example.org.
Can I exchange or returns an item?
We do accept exchanges and they follow the same conditions as returns.
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery
To request an exchange, please submit your request via the “contact us” form. A member of our support staff shall respond as soon as possible.