Return & Refund Policy

We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to USA and International orders.

  • 30 DAY RETURN POLICY

    We value your satisfaction and offer a 30-day return policy for your convenience. We accept returns and provide refunds for items that are damaged, incorrect, of the wrong size, or defective. Items that are still in transit cannot be returned. If you wish to return an item and request a refund, please notify us within 30 days of delivery by sending an email to hello@corxdesigns.com.

    In the case of a defective product, please provide us with a picture of the damaged item. Upon receipt of this information, we will arrange for a courier to collect the item at our expense. We will then send you a replacement item at no additional cost. If you no longer need the replacement, we will refund the entire order amount to the card used for the original purchase.

    Please note that if you have ordered the wrong product and would like to exchange it, the return shipping charges will be your responsibility. 

     

    Order Cancellation

    You may cancel your order within 12 hours of placing it. We believe this timeframe allows for a reasonable period for customers to review their purchase and make any necessary changes.

    To cancel your order, please contact our customer support team as soon as possible within the 12-hour window. Please include your order number and any relevant details in your cancellation request.

     

     

    Return and Refund Conditions:

    • RETURN PROCESS

      To start a return, you can contact us at hello@corxdesigns.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      Return Address

      CORX DESIGNS
      1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States

       

      • DAMAGED AND WRONG PRODUCTS OR ISSUES

        We kindly request that you record an unboxing video of your order upon receipt. In the unfortunate event that you encounter a defective, damaged, or incorrect item, we urge you to promptly contact us. This will enable our team to assess the situation and take appropriate measures to rectify the issue. Please include clear footage of the packaging, any damage or defects observed, as well as the incorrect item received, if applicable.

        To initiate the return of your product, please get in touch with our customer service via email at hello@corxdesigns.com. We will provide you with the necessary instructions and guidance for the return process. Please be aware that the time it takes for the exchanged product to reach you may vary depending on your location.

        • EXCHANGES

          We offer product exchanges exclusively for items that are damaged, incorrect, of the wrong size, or defective. If you find yourself in need of an exchange, kindly reach out to us via email at hello@corxdesigns.com.

          • RESTOCKING FEE

            We do not charge a restocking fee on returns.

            • REFUNDS

            Upon receipt and inspection of your return, we will promptly send you an email to acknowledge the receipt of your returned item. Additionally, we will inform you about the approval or rejection of your refund. If your refund is approved, the reimbursement process will be initiated, and a credit will be automatically applied to your credit card or original method of payment.

             

            Refund Period:

            Our refund process typically takes 5-7 working days for customers to receive their funds. Once we have received the returned goods, we promptly initiate the refund to the customer's card.



            Late or missing refunds (if applicable)

            If you have not yet received a refund, we kindly advise you to perform the following steps to ensure its status:

            • Check your bank account: Prior to reaching out to us, please verify your bank account to confirm if the refund has been credited.
            • Contact your credit card company: It is important to reach out to your credit card company, as there may be a delay in the official posting of the refund. They can provide you with specific information regarding any pending transactions.
            • Get in touch with your bank: Please contact your bank and inquire about any potential processing times that may affect the posting of your refund. This will help ensure that you are aware of any necessary waiting periods.

            If you have completed all of the aforementioned steps and have not yet received your refund, kindly inform us by sending an email to hello@corxdesigns.com.

             

            Address:
            CORX DESIGNS
            1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
            Phone:             +1 (307) 218 7950
            Email: hello@corxdesigns.com

            For any questions, you can easily contact us.
            Support: We are Available 24/7